| A.8.11. How satisfied are you with Accessibility to public services via a digital channel? | ||||||||
| Economy | Total | I'm completely dissatisfied | I'm mostly unsatisfied | Neither satisfied nor dissatisfied | I'm mostly satisfied | I'm completely satisfied | DK/refuse | |
|---|---|---|---|---|---|---|---|---|
| Mean | N | |||||||
| Balkan Barometer 2019 | ||||||||
| SEE | 6120 | 9 | 14 | 26 | 29 | 7 | 15 | |
| Albania | 1035 | 15 | 11 | 23 | 31 | 7 | 13 | |
| Bosnia and Herzegovina |
1003 | 11 | 25 | 33 | 19 | 3 | 8 | |
| Croatia | n/a | n/a | n/a | n/a | n/a | n/a | n/a | |
| Kosovo* | 1023 | 6 | 14 | 29 | 33 | 6 | 12 | |
| Republic of North Macedonia |
1036 | 7 | 8 | 22 | 28 | 7 | 28 | |
| Montenegro | 1000 | 6 | 11 | 27 | 33 | 8 | 16 | |
| Serbia | 1023 | 10 | 16 | 22 | 30 | 8 | 14 | |
| Balkan Barometer 2018 | ||||||||
| SEE | 3,1 | 6.025 | 10 | 13 | 30 | 26 | 6 | 15 |
| Albania | 3,2 | 1.002 | 9 | 13 | 25 | 32 | 5 | 16 |
| Bosnia and Herzegovina |
2,7 | 1.003 | 23 | 14 | 27 | 21 | 5 | 11 |
| Croatia | n/a | n/a | n/a | n/a | n/a | n/a | n/a | n/a |
| Kosovo* | 3,0 | 999 | 9 | 17 | 35 | 23 | 7 | 9 |
| Republic of North Macedonia |
3,5 | 1.000 | 5 | 11 | 23 | 34 | 15 | 12 |
| Montenegro | 3,2 | 1.005 | 5 | 9 | 38 | 21 | 6 | 21 |
| Serbia | 3,1 | 1.016 | 6 | 12 | 34 | 26 | 5 | 17 |
| Balkan Barometer 2017 | ||||||||
| SEE | 3,3 | 7.026 | 8 | 11 | 28 | 30 | 9 | 14 |
| Albania | 3,1 | 1.000 | 8 | 12 | 28 | 29 | 4 | 19 |
| Bosnia and Herzegovina |
3,1 | 1.002 | 13 | 14 | 30 | 29 | 8 | 5 |
| Croatia | 3,6 | 1.005 | 3 | 7 | 22 | 39 | 15 | 14 |
| Kosovo* | 3,1 | 1.000 | 10 | 18 | 34 | 29 | 6 | 3 |
| Republic of North Macedonia |
3,5 | 1.005 | 7 | 9 | 24 | 32 | 17 | 10 |
| Montenegro | 3,4 | 1.006 | 4 | 7 | 30 | 33 | 8 | 19 |
| Serbia | 3,1 | 1.008 | 8 | 12 | 30 | 24 | 7 | 19 |