K.1. Have you been in contact with public services in the last year?
Economy	Total		Yes	No
	N	%
Balkan Barometer 2019
SEE	6120	100	47	53
Albania	1035	15	50	50
Bosnia and Herzegovina	1003	21	52	48
Croatia	n/a	n/a	n/a	n/a
Kosovo*	1023	8	38	62
Republic of North Macedonia	1036	42	52	48
Montenegro	1000	3	39	61
Serbia	1023	11	50	50
Balkan Barometer 2018
SEE	6.025	100	60	40
Albania	1.002	15	67	33
Bosnia and Herzegovina	1.003	21	67	33
Croatia	n/a	n/a	n/a	n/a
Kosovo*	999	8	60	40
Republic of North Macedonia	1.000	11	60	40
Montenegro	1.005	3	74	26
Serbia	1.016	42	53	47
Balkan Barometer 2017
SEE	7.026	100	67	33
Albania	1.000	12	66	34
Bosnia and Herzegovina	1.002	18	72	28
Croatia	1.005	20	75	25
Kosovo*	1.000	6	67	33
Republic of North Macedonia	1.005	8	64	36
Montenegro	1.006	3	51	49
Serbia	1.008	33	62	38

 

K.2. If yes, whether these were central or local government services?
Economy	Total		Central government services	Local government services
	N	%
Balkan Barometer 2019
SEE	6120	100	51	49
Albania	1035	15	34	66
Bosnia and Herzegovina	1003	21	42	58
Croatia	n/a	n/a	n/a	n/a
Kosovo*	1023	8	69	31
Republic of North Macedonia	1036	42	43	57
Montenegro	1000	3	59	41
Serbia	1023	11	64	36
Balkan Barometer 2018
SEE	3.820	100	61	74
Albania	672	18	42	87
Bosnia and Herzegovina	686	18	67	72
Croatia	n/a	n/a	n/a	n/a
Kosovo*	600	16	66	60
Republic of North Macedonia	589	15	71	71
Montenegro	741	19	69	59
Serbia	532	14	59	76
Balkan Barometer 2017
SEE	4.611	100	61	75
Albania	656	11	34	90
Bosnia and Herzegovina	730	19	63	75
Croatia	766	22	61	78
Kosovo*	668	7	77	26
Republic of North Macedonia	653	8	63	82
Montenegro	524	2	56	71
Serbia	614	31	66	77