Q25 Which digital/online services have you used in the last 12 months?
Economy Online banking Bill payment platforms (telephone/TV/utility/fines, etc.) Digital education portals/applications E-government TV online/applications Video streaming (Netflix, etc.) Online shopping Online maps AI tools like ChatGPT and others Did not use any digital/online service DK/refuse
Balkan Barometer 2024
Region 31 30 27 20 30 21 36 22 10 20 3
Albania 17 14 16 60 36 12 27 14 4 23 1
Bosnia and
Herzegovina
32 19 22 7 25 20 38 21 10 24 4
Croatia n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Kosovo* 40 45 37 14 41 38 44 29 20 9 2
North Macedonia 42 38 31 5 23 17 37 24 13 26 3
Montenegro 21 40 36 15 37 25 32 19 7 6 5
Serbia 35 24 19 20 17 14 35 25 6 33 3