| E.7. Is it possible to get your personal documents (birth certificate, citizenship, etc.) or permits or any other document - online? | ||||||
| Economy | Total | It is possible and I am using this service. | It is possible but I do not know how to do this/do not have | It is not possible. | DK/refuse | |
|---|---|---|---|---|---|---|
| N | % | |||||
| Balkan Barometer 2019 | ||||||
| SEE | 6120 | 100 | 13 | 27 | 32 | 28 |
| Albania | 1035 | 15 | 26 | 35 | 16 | 23 |
| Bosnia and Herzegovina |
1003 | 21 | 9 | 23 | 45 | 23 |
| Croatia | n/a | n/a | n/a | n/a | n/a | n/a |
| Kosovo* | 1023 | 8 | 9 | 22 | 44 | 26 |
| Republic of North Macedonia |
1036 | 42 | 17 | 33 | 12 | 37 |
| Montenegro | 1000 | 3 | 8 | 29 | 34 | 29 |
| Serbia | 1023 | 11 | 10 | 20 | 39 | 31 |
| Balkan Barometer 2018 | ||||||
| SEE | 6.025 | 100 | 9 | 26 | 33 | 32 |
| Albania | 1.002 | 17 | 14 | 26 | 41 | 19 |
| Bosnia and Herzegovina |
1.003 | 17 | 3 | 17 | 54 | 25 |
| Croatia | n/a | n/a | n/a | n/a | n/a | n/a |
| Kosovo* | 999 | 17 | 11 | 15 | 42 | 32 |
| Republic of North Macedonia |
1.000 | 17 | 8 | 25 | 31 | 36 |
| Montenegro | 1.005 | 17 | 22 | 19 | 25 | 34 |
| Serbia | 1.016 | 17 | 10 | 34 | 19 | 37 |