H.1. Does your company use the Internet for…?
Economy Communication (email, skype, etc.) Advertising on Facebook, YouTube, GoogleAds, etc. Selling your products or services over the Internet Purchasing products or services for your company over the Internet Executing banking or financial transactions online Presenting your company through company website Communication with customers/clients/partners through social networks Provision of customer services or support online Online trainings – internal (organized by your company) or external ones Searching the Internet for innovative ideas, new trends, partners etc. We do not use internet DK/refuse
Balkan Barometer 2019
SEE 80 46 26 22 40 42 38 23 10 34 5 1
Albania 76 37 20 17 26 31 33 27 10 25 9 0
Bosnia and
Herzegovina
91 46 31 27 50 50 36 25 17 35 2 2
Croatia n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Kosovo* 78 73 30 24 32 27 51 18 8 31 4 0
Republic of North
Macedonia
67 54 24 19 42 34 48 25 7 30 11 0
Montenegro 91 39 25 19 36 50 32 16 11 38 2 3
Serbia 77 27 24 24 59 62 31 27 9 44 4 0
Balkan Barometer 2018
SEE 83 43 32 27 45 51 37 22 11 38 5 1
Albania 83 60 18 15 35 48 59 19 10 30 3 0
Bosnia and
Herzegovina
92 57 46 39 64 62 46 33 18 39 1 0
Croatia n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Kosovo* 65 51 30 14 21 27 28 14 4 26 14 3
Republic of North
Macedonia
74 34 17 20 42 31 50 19 4 34 9 4
Montenegro 75 36 26 22 29 37 29 16 9 46 8 1
Serbia 86 34 35 30 48 59 26 20 11 41 3 1
Balkan Barometer 2017
SEE 90   50   50 72 55 32       3
Albania 82   27   22 62 71 32       3
Bosnia and
Herzegovina
90   64   59 80 53 40       1
Croatia 97   64   67 84 59 42       1
Kosovo* 75   16   22 49 64 13       2
Republic of North
Macedonia
86   20   23 45 46 12       4
Montenegro 78   45   38 48 40 18       14
Serbia 90   49   45 69 48 27       4
Balkan Barometer 2016
SEE 89   49   48 70 50 31       4
Albania 85   30   21 54 58 24       2
Bosnia and
Herzegovina
92   63   63 78 63 44       4
Croatia 98   55   57 82 53 40       0
Kosovo* 62   38   35 60 49 22       2
Republic of North
Macedonia
75   21   24 34 37 13       14
Montenegro 83   43   37 54 52 30       13
Serbia 87   49   45 66 41 23       7