H.7. Have you introduced new or significantly improved production and/or service delivery processes in the last three years?
Economy Yes No DK/refuse
Balkan Barometer 2018
SEE 31 65 4
Albania 25 74 1
Bosnia and
Herzegovina
40 56 4
Croatia n/a n/a n/a
Kosovo* 31 62 8
Republic of North
Macedonia
27 71 3
Montenegro 38 59 3
Serbia 31 65 4
Balkan Barometer 2017
SEE 51 48 1
Albania 50 50 1
Bosnia and
Herzegovina
58 41 2
Croatia 50 50 0
Kosovo* 37 62 1
Republic of North
Macedonia
50 49 1
Montenegro 53 45 2
Serbia 53 46 1
Balkan Barometer 2016
SEE 49 50 2
Albania 50 49 0
Bosnia and
Herzegovina
58 38 3
Croatia 48 52 0
Kosovo* 47 49 4
Republic of North
Macedonia
37 61 2
Montenegro 48 46 5
Serbia 49 49 2

 

H.7.a. Who developed these process innovations?
Economy Your enterprise by itself Your enterprise together with other enterprises or organisations* Your enterprise by adapting or modifying processes originally developed by other enterprises or organisations* Other enterprises or organisations*
Balkan Barometer 2018
SEE 63 18 19 5
Albania 60 22 16 2
Bosnia and
Herzegovina
61 10 25 4
Croatia n/a n/a n/a n/a
Kosovo* 72 20 3 7
Republic of North
Macedonia
64 19 17 9
Montenegro 78 12 14 1
Serbia 61 23 21 6

 

H.7.b. Were any of your process innovations introduced during the three years 2015 to 2017 new to your market?
Economy Yes No DK/refuse
Balkan Barometer 2018
SEE 34 59 7
Albania 68 20 12
Bosnia and
Herzegovina
35 63 3
Croatia n/a n/a n/a
Kosovo* 61 34 5
Republic of North
Macedonia
34 62 4
Montenegro 32 64 4
Serbia 21 69 10