E.2. Have you used the Internet for the following?
Economy Education News Shopping, including booking travel arrangements Entertainment Work/Business Communication with colleagues, friends and family Researching information for personal needs Paying utility and other bills Using government e-services I don’t use the Internet
Balkan Barometer 2019
SEE 24 37 13 35 17 54 29 4 2 26
Albania 17 30 11 24 9 44 18 4 3 38
Bosnia and
Herzegovina
25 35 11 35 18 52 29 3 1 26
Croatia n/a n/a n/a n/a n/a n/a n/a
Kosovo* 22 37 10 34 12 70 27 3 1 10
Republic of North
Macedonia
34 36 19 31 19 52 28 7 4 25
Montenegro 24 45 16 44 21 56 34 3 1 24
Serbia 22 40 12 42 21 49 36 5 2 33
Balkan Barometer 2018
SEE 31 47 18 50 25 60 42 6 2 24
Albania 19 41 17 41 23 65 39 7 5 30
Bosnia and
Herzegovina
31 45 16 47 25 60 40 2 0 22
Croatia n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Kosovo* 31 56 16 50 23 77 41 5 2 14
Republic of North
Macedonia
37 44 26 49 27 64 46 9 4 18
Montenegro 27 51 13 38 28 38 24 2 1 19
Serbia 34 49 19 57 25 55 46 7 2 28