E.7. Is it possible to get your personal documents (birth certificate, citizenship, etc.) or permits or any other document - online?
Economy It is possible and I am using this service. It is possible but I do not know how to do this/do not have It is not possible. DK/refuse
Balkan Barometer 2019
SEE 13 27 32 28
Albania 26 35 16 23
Bosnia and
Herzegovina
9 23 45 23
Croatia n/a n/a n/a n/a
Kosovo* 9 22 44 26
Republic of North
Macedonia
10 20 39 31
Montenegro 8 29 34 29
Serbia 17 33 12 37
Balkan Barometer 2018
SEE 9 26 33 32
Albania 14 26 41 19
Bosnia and
Herzegovina
3 17 54 25
Croatia n/a n/a n/a n/a
Kosovo* 11 15 42 32
Republic of North
Macedonia
8 25 31 36
Montenegro 22 19 25 34
Serbia 10 34 19 37