K.5. Do you agree that the administrative procedures in public institutionsare efficient?
Economy Totally disagree Tend to disagree Tend to agree Totally agree DK/refuse
Balkan Barometer 2018
SEE 13 34 42 4 6
Albania 10 29 49 8 4
Bosnia and
Herzegovina
25 35 33 1 6
Croatia n/a n/a n/a n/a n/a
Kosovo* 13 19 47 10 11
Republic of North
Macedonia
9 29 51 4 7
Montenegro 8 21 58 4 10
Serbia 11 40 40 3 6
Balkan Barometer 2017
SEE 17 35 39 4 5
Albania 14 39 39 3 4
Bosnia and
Herzegovina
18 37 33 4 7
Croatia 19 36 40 3 3
Kosovo* 14 26 50 4 5
Republic of North
Macedonia
11 30 50 6 4
Montenegro 8 22 54 6 9
Serbia 19 36 35 3 6
Balkan Barometer 2016
SEE 24 34 33 4 5
Albania 20 34 39 4 3
Bosnia and
Herzegovina
37 29 22 5 8
Croatia 23 35 36 3 2
Kosovo* 18 39 36 4 4
Republic of North
Macedonia
13 29 47 10 2
Montenegro 14 24 46 8 8
Serbia 24 38 30 2 6
Balkan Barometer 2015
SEE 28 34 32 3 3
Albania 26 31 39 4 0
Bosnia and
Herzegovina
41 28 25 4 3
Croatia 26 37 32 2 2
Kosovo* 22 18 46 10 4
Republic of North
Macedonia
12 32 48 5 4
Montenegro 16 30 39 8 8
Serbia 29 41 24 1 4