Economy	Total		Totally disagree	Tend to disagree	Tend to agree	Totally agree	DK/refuse
K.5. Do you agree that the administrative procedures in public institutions are efficient?
Economy	Mean	N	Totally disagree	Tend to disagree	Tend to agree	Totally agree	DK/refuse
Balkan Barometer 2019
SEE	2,5	6120	12	29	45	6	8
Albania	2,5	1035	16	24	39	9	13
Bosnia and Herzegovina	2,3	1003	15	39	39	3	4
Croatia	n/a	n/a	n/a	n/a	n/a	n/a	n/a
Kosovo*	2,7	1023	5	23	54	8	10
Republic of North Macedonia	2,5	1036	12	24	48	5	10
Montenegro	2,8	1000	4	22	58	8	8
Serbia	2,2	1023	19	40	33	3	5
Balkan Barometer 2018
SEE	2,4	6.025	13	34	42	4	6
Albania	2,6	1.002	10	29	49	8	4
Bosnia and Herzegovina	2,1	1.003	25	35	33	1	6
Croatia	n/a	n/a	n/a	n/a	n/a	n/a	n/a
Kosovo*	2,6	999	13	19	47	10	11
Republic of North Macedonia	2,5	1.000	9	29	51	4	7
Montenegro	2,6	1.005	8	21	58	4	10
Serbia	2,4	1.016	11	40	40	3	6
Balkan Barometer 2017
SEE	2,3	7.026	17	35	39	4	5
Albania	2,3	1.000	14	39	39	3	4
Bosnia and Herzegovina	2,3	1.002	18	37	33	4	7
Croatia	2,3	1.005	19	36	40	3	3
Kosovo*	2,5	1.000	14	26	50	4	5
Republic of North Macedonia	2,5	1.005	11	30	50	6	4
Montenegro	2,7	1.006	8	22	54	6	9
Serbia	2,2	1.008	19	36	35	3	6
Balkan Barometer 2016
SEE	2,2	7.002	24	34	33	4	5
Albania	2,3	815	20	34	39	4	3
Bosnia and Herzegovina	1,9	1.230	37	29	22	5	8
Croatia	2,2	1.379	23	35	36	3	2
Kosovo*	2,3	454	18	39	36	4	4
Republic of North Macedonia	2,5	592	13	29	47	10	2
Montenegro	2,5	187	14	24	46	8	8
Serbia	2,1	2.344	24	38	30	2	6
Balkan Barometer 2015
SEE	2,1	7.000	28	34	32	3	3
Albania	2,2	815	26	31	39	4	0
Bosnia and Herzegovina	1,9	1.230	41	28	25	4	3
Croatia	2,1	1.379	26	37	32	2	2
Kosovo*	2,5	454	22	18	46	10	4
Republic of North Macedonia	2,5	592	12	32	48	5	4
Montenegro	2,4	188	16	30	39	8	8
Serbia	2,0	2.344	29	41	24	1	4