Good. Better. Regional.

Digital Integration

Digital Integration

The RCC works on addressing the digital connectivity gaps, deployment of cross-border e-government and e-business services, reducing roaming charges across the region and addressing regional cybersecurity, trust in digital services and protection of critical infrastructure


  • Roaming free region
  • Regionally coordinated and seamless Digital Society and Economy
  • Improved and up-to-date regional broadband infrastructure
  • Deployment of interoperable cross-border e-Government and e-Business services
  • Self-reliable regional responding system to cyber threats
  • Digitization of industries Increased digital literacy in Western Balkans
  • TV and mobile network digitalisation


  • The RCC brokered a Regional Roaming Agreement that leads to roaming free region by July 2021
  • We supported regional agreement that led to a cut of roaming costs up to 80% in the region, as we:
    • Set regional policy dialogue framework to support further reduction of roaming charges
  • We contributed to regional coordination on broadband reform measures
  • Supported the integration of the region to EU digital programs and framework;
  • Enhanced regional capacities on electronic identification and digital trust services
  • Networked CSIRTs and supported the strengthening of capacities on cybersecurity;
  • The RCC supported the establishment of a structured high level regional dialog on digital transformation in a form of the Western Balkans Digital Summit (

The RCC’s digital agenda for the region foresees addressing the digital connectivity gaps and limited ICT interoperability in order to enable the deployment of cross-border e-government and e-business services, stepping up support for digitization of industries, uptake of digital technologies and reducing the communication costs and roaming charges across the region.

Integration of our digitally lagging region in the pan-European digital market requires an updated regulatory environment, improved broadband infrastructure and access to digital goods and services and digital literacy so as to unlock the potentials of the digital economy. Cross-border integration, harmonization of ICT infrastructures and interoperable digital services present crucial drivers and catalysts in this regard.

Exploiting digital integration’s untapped potentials ensures the supply of innovative and competitive services to consumers and businesses and acts as an important lever for socio-economic development, high value jobs generation and vibrant knowledge-based society.

The RCC activities on the Digital Integration, which is a part of the Connectivity Flagship, are being implemented through the:

Our Next Steps

In the forthcoming period the RCC will:

  • Coordinate regionally digital transformation needs and gaps on the high level on
  • Continue work on regional roaming policy coordination and implementation of the Regional Roaming Agreement with the view to establish a roaming free region as of 1st July 2021
  • Support the development of future-proof broadband policies and targets and improvement of regional broadband infrastructure
  • Advance cross-border electronic identification, recognition of trust services, network and information security, as building blocks of a regional framework for deployment of interoperable cross-border e-Government and e-Business services
  • Step up support for digitization of traditional industries and uptake of digital technologies by businesses
  • Scale up the necessary digital skills of various targeted groups in the Western Balkans
  • Increase security in cyber space, trust in digital services and improve protection of critical infrastructure.
  • Networking of CSIRTs, strengthening their capacities for real time interventions through regional capacity building activities and specialized tools.
Flagship Overview